Terms of Service

1. Website Use

By accessing or using this website, you agree to these Terms of Service and all applicable laws. You may use the website only for lawful business purposes.

You must not submit false or misleading information, interfere with website operation, attempt unauthorized access, introduce malicious code, copy or scrape protected content without permission, or use the website to infringe the rights of another party. This website is primarily an information and inquiry channel; submitting an inquiry, requesting a quotation, or discussing a project does not by itself create a binding order.

2. Product Information

Website descriptions, images, colors, sizes, materials, specifications, examples, estimated lead times, and indicative prices are provided for general reference. Custom products may vary according to the approved design, materials, process, production method, and reasonable manufacturing tolerances. Final product requirements are determined by the written quotation, approved sample, specification sheet, purchase order, pro forma invoice, Alibaba.com Trade Assurance order, or other written document confirmed by both parties. Where an order-specific document conflicts with these website terms, the accepted order-specific document controls for that order.

3. Quotations and Transparent Pricing

Each quotation is prepared from the information available when it is issued, including product design, material, size, quantity, decoration, packaging, testing, shipping method, destination, trade term, and requested schedule. Changes to any requirement may require a revised quotation or timetable.

Quotation validity: The applicable validity period will be stated in each quotation. If no period is stated, pricing remains subject to confirmation before an order is accepted because material, freight, exchange-rate, tax, duty, and other third-party costs may change. All known product, sample, tooling, packaging, testing, freight, duty, tax, platform, or other charges payable to us will be itemized or clearly described before payment. We will not add an undisclosed charge without informing the customer and obtaining written agreement.

4. Samples

Samples are used to review construction, material, color, dimensions, decoration, workmanship, packaging, and other agreed requirements before mass production. Sample approval must be provided in writing, including by email or an accepted platform message.

Sample policy: Sample fees are generally between USD 10 and USD 45, depending on design, material, process, size, quantity, customization, and other requirements. The exact sample fee, sample freight, estimated preparation time, revision scope, and whether any fee may be credited to a later order will be stated before payment. A requested change outside the confirmed sample scope may require a new fee or additional time, but no additional sample charge will be applied without prior notice and written approval.

5. Orders, Payments, and Production

An order becomes binding when the parties confirm the applicable commercial documents and the required payment is received. Unless otherwise agreed in writing, the customer pays a 50% deposit after approving the sample and final specifications. Mass production begins after the deposit has cleared and all required specifications, artwork, and sample details have been confirmed. When mass production is complete, we will provide photographs or video, and the customer may arrange an independent third-party inspection before shipment. The remaining 50% balance is due after the agreed inspection process and before shipment or release of the goods. Different payment arrangements may be negotiated for an established long-term business relationship, but they apply only when confirmed in the quotation, order, or other written agreement.

Payment terms: Payment may be made by T/T bank transfer or, where available and accepted for the order, through Alibaba.com Trade Assurance. Bank charges, platform charges, taxes, duties, or other payment costs will be handled as stated in the applicable written order documents. During mass production, we will provide reasonable progress updates and, where practical, photographs or video; these updates do not replace the agreed inspection, approval, or acceptance process. Requested changes or cancellations after order confirmation require written approval, and any resulting cost, material loss, completed work, revised price, refund, or schedule change will be calculated from the actual stage of the order and confirmed in writing.

6. Custom Artwork and Intellectual Property

The customer represents that it owns or has permission to use all logos, trademarks, characters, photographs, artwork, patterns, text, and other materials supplied for a project. The customer is responsible for claims arising from materials supplied without proper authorization.

Unless otherwise agreed in writing, website content and supplier-created materials remain the property of their respective owners. Customer materials will be used only as reasonably necessary to quote, sample, manufacture, inspect, document, or fulfill the project. We will not publish a customer's name, logo, or custom design as a public case study without permission.

7. Production Tolerances and Quality

Custom manufacturing may involve reasonable variations in color, dimensions, weight, placement, stitching, print registration, material texture, packaging, and final quantity. The applicable requirements and acceptable tolerances are determined by the approved sample, specification sheet, written quality standard, quotation, or other confirmed order document. If an exact tolerance, testing method, inspection level, certification, or regulatory requirement is important, it must be disclosed and agreed in writing before quotation approval and mass production.

8. Shipping, Duties, and Incoterms®

Available shipping arrangements may include door-to-door service or delivery under an agreed Incoterms® 2020 rule. Depending on the order, available rules may include EXW, FCA, CPT, CIP, DAP, DPU, DDP, FAS, FOB, CFR, or CIF; FAS, FOB, CFR, and CIF are used only for sea or inland waterway transport where appropriate. The accepted commercial document must identify the selected rule, named place or port, and applicable version. Costs, delivery obligations, customs clearance, insurance, import duties, taxes, and transfer of risk follow that agreed term and the accepted order documents.

Where the order expressly states DDP and names the destination, we arrange delivery to that destination, complete import clearance, and bear the applicable import duties and taxes included in the confirmed quotation. DDP does not include unloading at destination unless the quotation or contract expressly says otherwise. The customer must provide accurate consignee information and reasonable assistance or documents required by local authorities or carriers. Delivery and production dates are estimates unless expressly guaranteed in a signed written agreement, and may be affected by customer approvals, payment, design changes, material availability, testing, carrier schedules, customs review, weather, force majeure, or other events outside reasonable control. We will communicate known material delays as soon as reasonably practical.

9. Inspection and Claims

The customer should inspect the shipment promptly after delivery and notify the carrier immediately of visible transit damage where required. A product claim should identify the affected quantity, purchase order or invoice, issue description, and supporting photographs, video, inspection reports, or samples.

Claim period: The applicable inspection and claim period will be stated in the quotation, purchase order, pro forma invoice, Trade Assurance order, or written contract. If no period is stated, the customer must notify us within a reasonable time after discovering the issue and before the goods are used, altered, distributed, or resold where practical. Claims do not cover damage caused after risk has transferred, improper handling or storage, misuse, unauthorized alteration, ordinary wear, customer-supplied specifications, or variations within the approved written tolerances. Any remedy will be determined after reasonable review of the evidence and the applicable order terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, punitive, or consequential loss, including lost profit, lost business, or reputational loss, arising from website use or an order. Unless a signed written contract states otherwise, our aggregate liability relating to an affected order will not exceed the amount actually paid to us for the affected goods. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

11. Third-Party Services and Links

This website may link to or use third-party websites and services, including payment, communication, shipping, analytics, advertising, or marketplace services. Third-party services are governed by their own terms and policies. A link or reference does not mean that we control or accept responsibility for third-party content, availability, security, or privacy practices. Alibaba.com Trade Assurance is available only where offered and accepted for a specific order, and the applicable Alibaba.com order and platform rules apply to that transaction in addition to the written commercial terms agreed by the parties.

12. Governing Law and Disputes

These terms and related transactions are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles, unless an accepted quotation, purchase order, pro forma invoice, Alibaba.com Trade Assurance order, or signed written contract states otherwise.

Company jurisdiction: The parties should first attempt in good faith to resolve a dispute through written negotiation. If the dispute is not resolved and no accepted order document provides a different dispute-resolution method, either party may submit the dispute to a court with competent jurisdiction at Wenzhou GloveWise Co., Ltd.'s registered address.

13. Changes to Terms

We may update these Terms of Service when our website, services, commercial practices, or legal obligations change. Revised terms will be posted on this page with a new effective date. Changes do not retroactively replace the specific written terms already accepted for an order unless both parties agree in writing.